Lexus has yet again been recognized for excellence, this time for its exceptional customer service marks. J.D. Power recently released the results of its 2017 CSI Study, which measures customer satisfaction with service at a franchised dealer or independent service facility. The study takes into account the maintenance or repair work among owners and lessees of 1- to 5-year-old vehicles. This is the 17th time that Lexus has claimed the top spot — further proof of the undeniable class of Lexus vehicles. Brands were scored on a 1,000-point scale, and Lexus earned a mark of 874, which is 15 points above the segment average. Additionally, it was the highest score overall in the study, regardless of segment.
“At Lexus, we aim to create amazing experiences for our customers by anticipating their needs both at the time of purchase and years down the road,” said Jeff Bracken, Lexus group vice president and general manager. “Customer service is at the heart of our brand, and we’re proud of the continuous efforts by our dealers to exceed our buyers’ expectations.”
If you’re in the market for a new, used or Lexus L/Certified vehicle, be sure to come to our Lexus dealership in Margate, FL. We have a wide-ranging inventory of Lexus models for you to choose from, so you can find the perfect luxury sedan, SUV or crossover for your daily journeys. Or, if you need to schedule Lexus service, know that you’re dealing with experienced professionals at our on-site service center. Whether you need an oil change, tire rotation, wheel alignment or more extensive repairs, we can help. Explore all there is to offer at JM Lexus, and pay us a visit today.